It's with great pleasure that Scantalk can announce support for Cisco Unified Unified Communications Manager 7.x Cisco and Scantalk have completed interoperability testing between the TeamView® Unified Operator and Cisco Unified Unified Communications Manager 7.x via TAPI (Telephony Application Programming Interface)

TeamView® Unified Operator provides the user with a complete overview of, as well as status information for, all of the company’s employees. Using the very comprehensive search capabilities along with the associated filters enables a desired employee to be found immediately, solely by use of a keyboard and without stressful waiting times.

The application offers traditional functionality for this function, as well as a queue overview for call groups, department overviews, automatic replies, login/logout, etc. Finally, the application gives the employees access to relevant data services, for example E-mail, text messaging and Microsoft Live Communication Server, by virtue of complete integration with these systems.

Scantalk, a member of the Cisco Technology Developer Program for IP Communications, today confirmed that testing between the TeamView® Unified Operator and Cisco Unified Unified Communications Manager 7.x is complete and that the products have been verified to meet test criteria for interoperability.  The Cisco Technology Developer Program sets criteria for interoperability testing and enables leading product and services firms to deploy innovative business solutions.

"We are very pleased to be working with Cisco to extend voice capabilities to a growing segment in the enterprise market by collaborating around industry standards including TAPI and SOAP" said Keld Gravgaard Hansen, MD, and head of Development at Scantalk. “A prerequisite for customers and business partners experiencing the right level of service and professionalism is that the company’s employees continuously maintain the right blend of motivation and efficiency and this is much more likely to be maintained if employees have access to professional tools. With its unique overall functionality, TeamView® Application Suite is that toolbox. The TeamView® applications are able to ensure efficient and motivated service levels which mean that customer satisfaction will be reflected in the company’s continued growth”. With Cisco, we can now extend the benefits of the TeamView® Unified Operator to enterprises that deploy Cisco Unified Communications Manager  7.x