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TeamView® Wallboard - Call Center Statistics on Flatscreen Wallboards
It is vital that agents and managers are always aware of current Contact center statistics. Flatscreen wallboards are the best way to convey this information to large groups in real time. When agents and managers are aware of real-time call center statistics, they can modify their behavior in order to achieve higher productivity and efficiency.
Scantalk’s intuitive software allows you to establish data thresholds that automatically trigger color changes and/or messages, alerting teams within the call center to rapidly changing conditions. This results in more focused efforts to provide optimal customer service.
Scantalk’s TeamView® Wallboard is an easy and efficient way to real-time information about the current load. TeamView® Wallboard presents information about current call load, as well as current agent load
Highly Visible Displays
TeamView® Wallboard should be presented on LED Flatpanels, which provides optimum conditions for indoor viewing - a 42 inch flatpanel is easily readable at distances up to 25 meters (75 feet)
Easy to Deploy
The TeamView® Wallboard is easy to deploy; It simply connects to your Avaya Communication Manager trough the AES server.
Free Trial
Contact us for a fully functional 30-day trial version of TeamView® Wallboard
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